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Services & Support

Shade & Blind Repair

There’s nothing worse than suffering from a malfunctioning shade or blind. Rather than keeping your window in disrepair, reach out to Metropolitan Window Fashions today for the expert touch. – Download Price Sheet PDF

Our repair fees are based on several factors including whether you purchased the shade from us or if you can bring the shade to us for repair.  If you purchased the shade from us in the past seven years (five years for motorized shades) and you bring to one of our showrooms, there is no charge at all for the repair.  For more information, we recommend you call the showroom nearest you – see our locations and phone numbers at the bottom of this page.

For motorized shade repairs or programming issues, you can call us (make sure you change your batteries first – in both the shades and the remote – or call us if you don’t know how).  But especially for programming questions, if it is a Hunter Douglas shade, we recommend calling the Hunter Douglas Powerview Consumer Support line at 844-PWR-VIEW or 844-797-8439.

Posted here is the Hunter Douglas policy regarding repairs of their products at Dealer Service Centers (DSC). We are the DSC for Central and Northern NJ. This document explains what is covered under their warranty. You do not need to fill out this form for a repair – just call or drop by our nearest location. Download ‘Service Center’ PDF

Care and Cleaning

A well-kept drapery is a happy drapery, as the saying might go. Our decades of experience have taught us a thing or two about keeping window furnishings looking their best, so give us a call today and have your drapes and blinds looking freshly bought. – Download ‘Caring for Custom Draperies & Cleaning’ PDF